Total Commerce

Seamless Customer Experience

To meet the demands of today's savvy shoppers, our team creates end-to-end, seamless customer experiences. Together, Resource/Ammirati and IBM combine insight-led strategy, technology intelligence, supply chain solutions and award-winning design across multi-touchpoint commerce platforms.

INTRODUCING:

EXPERT PERSONAL SHOPPER

Consumers consistently say they're more likely to shop with brands that deliver personalized and connected experiences. Our Expert Personal Shopper platform is a dialogue-based product recommendation engine that harnesses the power of IBM Watson to mimic the expertise and efficiency of an in-store expert to make personalized recommendations in digital experiences. This "conversational commerce" method takes you light years past 20-year-old search and browse experiences–and allows your brand to connect with consumers in a more personal, engaging way.


SHOPPERS WHO USE THE AI TOOL CONVERT MORE OFTEN THAN THOSE WHO DO NOT, AND THE AVERAGE ORDER VALUE IS A MID DOUBLE-DIGIT PERCENTAGE BETTER FOR SHOPPERS WHO USE AI COMPARE TO AVERAGE SHOPPERS.

CAL BOUCHARD,

VP OF DIGITAL COMMERCE AND EXPERIENCE, THE NORTH FACE


*Case Study: The North Face And 1-800-Flowers: Embrace AI For Conversational Commerce Bridging The Quality Gap By Emulating In-Store Engagement Across Digital Touchpoints by Brendan Witcher / November 28, 2016

EXPERT PERSONAL SHOPPER

IS THE ENGINE THAT POWERS CONVERSATIONAL COMMERCE

Expert Personal Shopper is an interactive virtual sales associate that leverages natural conversation to engage customers and guide them to the right product recommendations.

To Learn More:

Contact: Greg Kaldor, Executive Director, Total Commerce

gkaldor@resourceammirati.com

Our Total Commerce Clients

P&G
Sherwin Williams
Barnes & Noble
Kohl\'s
CVS
Gillette Venus
Newell
Mattel
Toys\
Walgreens
Walmart
Merrell
Red Bull
Oriental Trading Company
DSW
Victoria\'s Secret
L.L.Bean
PetSmart